SUPPORT
Real humans, around the clock.
Every hour of every day, somewhere in the world, a person on our support team is awake and watching the queue. No phone trees. No bots pretending to understand.
How to reach us
Three ways in.
Live chat
24 / 7 · all accounts
Median first reply: 2 min
Open the chat bubble inside the app or on any page.
support@1st.finance
Replied within 4 hours
Use for documentation, tax forms, or anything that benefits from a paper trail.
VIP private channel
By invitation
Replied within 15 minutes
Dedicated relationship manager for VIP members.
What we help with
Account to allocation.
- Account access and verification
- Deposits, withdrawals, and bank transfers
- Trading, swaps, and order execution
- Loans, collateral, and liquidations
- Security, 2FA, and recovery
- Tax statements and reporting
When you need help, the person on the other end has the context, the authority, and the time to actually fix it. That's the bar.